Privacy policy

Effective Date: 01-01-2026

Welcome to JESME (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you use our website and services in accordance with applicable laws in the Kingdom of Saudi Arabia

1. Information We Collect

We may collect the following categories of personal information when you interact with our website or services:

a) Account & Contact Information:
Name, email address, phone number, shipping/billing address when you create an account or place an order.

b) Transaction Information:
Order details, payment method (processed securely by third-party service providers), purchase history, and related correspondence.

c) Technical & Usage Data:
IP address, device type, browser type, operating system, pages visited, date/time stamps, and cookies and similar tracking technologies.

d) Communication Data:
Messages and responses if you contact our customer support.

By providing information, you consent to its collection and use according to this policy.

2. How We Use Your Information

We use your information for legitimate business and service purposes, including to:

Process and fulfil your orders, including delivery and payment verification.
Communicate with you about your account, orders, updates, and support requests.
Personalise your experience and improve our website and services.
Send marketing communications, promotions, and offers only if you opt in.
Detect and prevent fraud and unlawful activity.
Comply with legal and regulatory obligations.

We do not sell your personal data to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, remember preferences, analyse usage patterns, and support marketing activities. You may control cookie settings through your browser, but disabling certain cookies may affect functionality.

4. Data Sharing and Third Parties

We may share your information only with:

Service Providers: Logistics partners, payment processors, and support services who act on our behalf and are bound by confidentiality.
Legal Authorities: When required by law or to protect our rights, customers, or third parties.

We ensure that any third party that processes data for us adheres to relevant privacy protections.

5. Data Retention

We store your personal data only as long as necessary to fulfil the purposes outlined in this policy and to comply with legal requirements. After the retention period, we securely delete or anonymise the data.

6. Your Rights

Under applicable Saudi data protection regulations, you have the right to:

Access and review your personal information.
Request correction of inaccurate data.
Object to or limit processing.
Request deletion of unnecessary data.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us as shown below.

7. Security Measures

We implement appropriate technical and organisational safeguards to protect your personal data from unauthorised access, loss, misuse, or alteration.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or process personal information from children without verifiable parental consent.

9. Changes to this Policy

We may update this Privacy Policy to reflect changes in law, technology, or business practices. The “Effective Date” will reflect the latest revision. Significant changes will be notified on our website.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:

JESME (operated by Jamal Al-Oyoun Glasses Establishment)

Email: customercare@jes-me.com
WhatsApp: +966555851260

Saturday – Thursday
10:00 AM – 6:00 PM (AST)