Shipping policy

Effective Date: 01-01-2026

Thank you for shopping with JESME, operated by Jamal Al-Oyoun Glasses Establishment. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed before 6:00 PM AST are usually processed the same day.
Orders placed after this time are processed the next business day.
Processing may take longer during sales, holidays, or high-demand periods.
Business days exclude weekends and public holidays.

2. Shipping Locations

We currently ship to:

All cities across Saudi Arabia

International shipping may be available and will be shown at checkout if applicable.

3. Delivery Time & Shipping Options

Standard Shipping

Processing: 1–3 business days
Delivery: 2–5 business days after dispatch
Total delivery time: 3–8 business days

Cost:

SAR 19 for orders below SAR 199
Free shipping on orders above SAR 199

Priority Shipping

Faster processing & dispatch
Delivery: 1–2 business days after dispatch
Total delivery time: 1–3 business days

Cost:

SAR 35

Delivery timelines may vary depending on location, courier operations, weather, or public holidays.

4. Shipping Charges

All shipping costs are clearly displayed at checkout before payment.
Free shipping eligibility is automatically applied where applicable.

5. Order Tracking

Once shipped, you will receive a tracking link via email or SMS.
You can track your order in real-time through the courier’s website.

6. Delivery Issues

If your order is delayed:

Please contact us and we will assist you in coordinating with the courier.
Delays may occur due to external logistics factors.

7. Address Changes

Address changes are allowed before dispatch only.
Once shipped, changes may not be possible or may incur additional charges.

8. Damaged or Lost Packages

If your order arrives damaged:

Please contact us within 24 hours with photos of the package.
We will arrange a replacement or refund after verification.

9. Taxes & Duties

Prices within Saudi Arabia include applicable VAT where required.
For international orders, any customs duties or taxes are the responsibility of the customer unless stated otherwise.

10. Contact Information

Building No. 7986, Alquds Street, 3565 Al Rabiah District,
Al Qatif
Postal Code: 32637
Saudi Arabia

Email: customercare@jes-me.com
WhatsApp: +966555851260

Support Hours:
Saturday – Thursday
10:00 AM – 6:00 PM AST